T & C’s for Supply of Services to Consumers

Description

Protect your business with clear and fair terms and conditions for the supply of services (or goods and services) to consumers. Use these business-to-consumer (B2C) terms and conditions for any business in England & Wales that supplies services (or goods and services) to consumers. They are designed to be straightforward and comprehensive so that customers know where they stand and needless disputes can be avoided. They cover key issues such as orders, supply, customer responsibilities, pricing, payment, guarantees, liability, cancellation and termination and data protection.

When to use:

Use these terms and conditions for supply of services to consumers:

• when you are supplying services, with or without goods, to customers not acting in the course of a business (ie consumers)
• when selling from your business premises only
• when you are supplying services to specification and/or standard services

You do not need to use these terms and conditions if you offer services on a daily basis which are performed immediately (eg hairdressing).

What this covers:

These terms and conditions cover:

• supply and contract formation
• price and specification
• delivery
• warranties
• information which must by law be included in consumer contracts