Protect your business with clear and fair terms and conditions for the supply of services (or goods and services) to consumers. Use these business-to-consumer (B2C) terms and conditions for any business in England & Wales that supplies services (or goods and services) to consumers. They are designed to be straightforward and comprehensive so that customers know where they stand and needless disputes can be avoided. They cover key issues such as orders, supply, customer responsibilities, pricing, payment, guarantees, liability, cancellation and termination and data protection.
Use these terms and conditions for supply of services to consumers:
You do not need to use these terms and conditions if you offer services on a daily basis which are performed immediately (eg hairdressing).
These terms and conditions cover: